Substitution & Cancellation

 

 

Substitution Policy

 

We understand that it is of utmost important for your gift to be delivered on time, hence substitution with similar items of equivalent or higher value may occur when necessary.

 

Our florist will ensure substitutions would be done professionally without affecting the overall presentation.

 

Substitutions may occur in generic items such as:

  • Decorative Element (i.e. specific basket, vases, plush toys)
  • Item of the hamper (i.e. chocolates, diapers, essences)
  • Seasonal fresh fruits
  • Colours of fresh flowers

 

 

Cancellation Policy

 

A 50% cancellation fee will be imposed on ALL cancellations.

 

No cancellations are allowed if the order has been dispatched.

 

All our goods sold are non-exchangeable and non-refundable.

 

Please email cancellation requests at rosemalaysia.com@gmail.com or Whatsapp @ 017-7205366.