Delivery Information

1. Same Day Delivery
Working day Monday to Saturday
- Order received & confirmed before 1pm (GMT +8.00) same day delivered before 6pm.
- Order received & confirmed Before 3pm (GMT +8.00) will be delivered before 7pm
- Order received & confirmed after 3pm (GMT +8.00) will be delivered the next working day before 1pm.
- Order received & confirmed after 1pm (GMT +8.00) on saturday will be delivered on monday before 1pm.
- Although we can do same day deliveries but we would appreciate your advance orders one day before from the delivery period.

 

2. Delivery on Public Holiday & Special Occasion
If your order place on Sunday and Public Holiday or Special Occasion ( Valentine’s day, Mother’s day, Father’s day ) than the order will automatically treated as the next working day.
So that please place your order in advance, will be much appreciated to ensure that goods can be deliver on time.

 

3. Our Business Hour
Monday – Sunday (10AM – 8PM)

 

4. Delivery Hours
Delivery hours start from 10:30am-6:00pm
 

There will be a surcharge of RM30.00 if the order:
- Delivery on Sunday and Public Holiday
- Delivery time after 6 pm
- Express delivery within 2 hours

 

5. Delivery Area
Free Delivery Area
- Taman Sutera / Taman Sutera Utama 

 

Chargeable Delivery Area
For Outstation delivery ,the order must confirm with our customer service due to different surcharge will be charge accordingly and minimum order for flower arrangement must above RM100.00, Gifts, Chocolate & Cake must above RM150.00. Surcharge Rate Please refer to our order form-Delivery Instruction - Zone Delivery Charges.


Our Delivery Service Coverage Areas included major cities located in 13 states through out East & West Malaysia as well as Singapore. 

 

6. Feedback & Enquiry
Your feedback is very valuable for us to improve. Please call 6017-720 5366 or
fax to us 607-562 1200 or you can e-mail to us at rosemalaysia.com@gmail.com.

 

7. Cancellation & Redirection
A 50% cancellation charge is applicable for any order that is confirmed.
Kindly contact us at 6017-720 5366 or our Fax: 607-562 1200

 

8. Substitution
RoseMalaysia.com reserves the right to substitute any unavailable products of equal or higher value.

 

9. Confirmed Order
An e-mail or phone call reply to be confirmed of order, if not, the order(s) are consider dropped/unsuccessful.